These highlights summarize how tapwin handles your data. Please read the full policy below for complete details.
All personal and financial data is stored with 256-bit SSL encryption at rest and in transit.
tapwin never sells your personal data to third-party advertisers or data brokers.
You have the right to access, correct, and request deletion of your personal data at any time.
tapwin uses cookies to improve your experience. You can manage cookie preferences in your browser.
tapwin processes data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173).
You can opt out of marketing communications at any time through your tapwin account settings.
Your privacy matters to tapwin. This Privacy Policy explains what personal data tapwin collects from you, why we collect it, how we use and protect it, and what rights you have under Philippine law. By using the tapwin platform, you acknowledge that you have read and understood this policy.
tapwin ("tapwin," "we," "us," or "our") operates the online gaming platform accessible at tapwin.cc, including all associated mobile applications, games, and services (collectively, the "Platform"). tapwin is committed to protecting the privacy and personal data of all users, including Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It applies to all personal data collected, processed, and stored by tapwin in connection with your use of the Platform.
This policy should be read together with tapwin's Terms & Conditions, available at tapwin.cc/terms-conditions, and our Responsible Gaming Policy at tapwin.cc/responsible-gaming. By registering an account or continuing to use the tapwin Platform, you consent to the data practices described in this Privacy Policy.
tapwin collects the following categories of personal data from users of the Platform:
Sensitive Personal Information: Certain data tapwin collects — such as government ID numbers and financial account details — may qualify as sensitive personal information under the Data Privacy Act. tapwin applies heightened security measures to the processing of such data and limits access to authorized personnel only.
tapwin collects personal data through the following means:
The majority of personal data tapwin holds is provided directly by you when you register a tapwin account, complete KYC verification, make a deposit or withdrawal, contact tapwin support, or participate in a promotion. You are responsible for ensuring that all information you provide to tapwin is accurate and up to date.
When you access and use the tapwin Platform, certain technical and device data is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and gameplay activity. See Section 8 (Cookies & Tracking) for more details.
tapwin may receive personal data about you from the following third-party sources:
tapwin uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and device data |
| Age and identity verification (KYC) | Identity data, government ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing and improving gaming services | Gaming and activity data, technical data |
| Fraud prevention and security monitoring | All categories of data |
| Anti-money laundering compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and support | Gaming activity, account settings data |
| Customer support and dispute resolution | Identity, contact, and activity data |
| Marketing and promotional communications (with consent) | Contact data, gaming preferences |
| Legal and regulatory compliance | All categories as required by law |
tapwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, tapwin processes your personal data on the following legal bases:
tapwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. tapwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
tapwin engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on tapwin's instructions and in accordance with applicable data protection law.
tapwin may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, court order, or regulatory directive. tapwin will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of tapwin's business, your personal data may be transferred to the acquiring entity as part of that transaction. tapwin will notify you of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.
International Transfers: Some of tapwin's service providers may be located outside the Philippines. Where personal data is transferred internationally, tapwin ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC guidelines, to protect your data to a standard equivalent to that required under Philippine law.
tapwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, tapwin will securely delete or anonymize your personal data in accordance with its data disposal procedures.
tapwin uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, analyze Platform usage, and deliver relevant content. The following types of cookies are used:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tapwin Platform. For detailed information on the specific cookies tapwin uses, please refer to the Cookie Notice accessible from the tapwin Platform footer.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tapwin:
To exercise any of the above rights, please contact tapwin's Data Protection Officer using the contact details provided in Section 13 of this policy. tapwin will respond to all verified data subject requests within fifteen (15) business days of receipt.
tapwin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tapwin will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.
While tapwin takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. tapwin cannot guarantee the absolute security of data transmitted to or from the Platform and encourages you to take steps to protect your own account, including using a strong, unique password and enabling any available two-factor authentication features.
The tapwin Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. tapwin does not knowingly collect personal data from individuals under the age of 21. If tapwin becomes aware that personal data has been collected from a person under 21, tapwin will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to tapwin, please contact tapwin's support team or Data Protection Officer immediately using the contact details in Section 13. tapwin will investigate and take appropriate action promptly.
tapwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, tapwin will provide notice to registered users via email or through a prominent notice on the Platform prior to the changes taking effect.
The effective date at the top of this policy indicates when it was last updated. tapwin encourages you to review this Privacy Policy periodically to stay informed of how your personal data is being protected. The most current version of this policy is always available at tapwin.cc/privacy-policy.
Your continued use of the tapwin Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you must stop using the Platform and may request account closure by contacting tapwin support.
tapwin has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact the tapwin DPO through the following channels:
Our support and data privacy team is available 24 hours a day, 7 days a week via live chat on the tapwin Platform. For formal data subject requests or privacy complaints, please contact us in writing. Our data privacy email address is displayed below as plain text for your reference:
For general support inquiries, you may also reach us at:
tapwin will acknowledge all written privacy inquiries within two (2) business days and will endeavor to resolve all data subject requests within fifteen (15) business days of receipt of a verified request.
This Privacy Policy was last updated on 1 January 2026. If you are not satisfied with tapwin's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines through its official channels.
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